Device Warranty


Who is Covered?

This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable. 

What Does This Limited Warranty Cover?

 3R Group. or its subsidiaries’ warranty obligations are limited to the terms and conditions set forth herein. Subject to the exclusions contained below, 3R Mobile  or its subsidiaries (“3R ”) warrant this Mobile Phone, and any in-box accessories which accompany such Mobile Phone (“Product”) against defects in materials and workmanship, under normal consumer use, for a period of TWELVE  (12) MONTHS from the date of retail purchase by the original end-user purchaser, or the period of time required by the laws of the country where the Product is purchased, whichever is longer (“Warranty Period”). Repairs made under this Limited Warranty are covered for the balance of the original Warranty Period, or 90 days from the date of service, whichever is longer. Any upgrade to the original product will be covered only for the duration of the original Warranty Period. This limited Warranty is only available in the country where the Product was purchased. 3R  may provide service outside the country of purchase, to the extent that it is possible and under the terms and conditions of the country of purchase. This Limited Warranty applies only to Products which are a) Refurbished by or for 3R ; and b) purchased by consumers from an authorized reseller or distributor of 3R  Products; and c) accompanied by this written Limited Warranty.

What Will 3R  Do? If a covered defect arises and a valid warranty claim is received within the applicable Warranty Period, 3R , at its sole option, unless otherwise required by applicable law, will either (1) repair, at no charge, the defect or damage using new, used or reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the Product with a replacement Product that is new or which has been reconditioned/refurbished or otherwise remanufactured from new or used parts and is functionally equivalent to the original Product; Products, parts and supporting documentation provided to 3R  as part of the warranty process, shall become the property of 3R , and may not be returned. When a replacement or refund is given, the Product for which the replacement or refund is provided must be returned to 3R  and shall become the property of 3R . 

This Warranty Does Not Apply to: (a) Consumable parts, such as batteries or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty. (b) Cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage. (c) Damage caused by use with other products than provided by 3R. Defects or damage that result from the use of products other than provided by 3R, certified Products from the original manufacturer, accessories or other peripheral equipment, including without limitation housings, parts, or software, are excluded from coverage. (d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes; including but not limited to: (i) improper usage or operation (e.g. operating the Product outside their permitted or intended uses as defined by 3R , including but not limited to as set forth by 3R  in the Products' User Manual, Quick Start Guide, and other documentation), improper storage (e.g. subjecting the Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or similar substances (except for Products sold as resistant to such substances, but only to the extent the damage was not caused by incorrectly securing the phone’s protective elements or subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the Products for commercial rental purposes; or (iv) external causes or acts which are not the fault of 3R , including but not limited to flood, fire, earthquake, tornado or other acts of God, are excluded from coverage. (e) Unauthorized Service or Modification. Defects or damage resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way, including but not limited to tampering with or altering the software, by someone other than 3R , or its authorized service centers, are excluded from coverage. Notwithstanding the foregoing, any Product which has had its bootloader unlocked, or whose operating system has been altered, including any failed attempts to unlock the bootloader or alter such operating system, is not covered by this warranty, regardless of whether such modifications are authorized, approved, or otherwise sanctioned by 3R . (f) A product or part that has been modified in any manner without the written permission of 3R . Products that have been altered in any manner so as to prevent 3R  from determining whether such Products are covered under the terms of this Limited Warranty are excluded from coverage. The forgoing shall include but not be limited to (i) serial numbers, date tags or other manufacturer coding that has been removed, altered or obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other evidence of tampering. Do not open the Product or attempt to repair the Product yourself; such conduct may cause damage that is not covered by this warranty. (g) Normal wear and tear or otherwise due to the normal aging of the product. (h) Defects, damages, or the failure of the Product due to any communication service or network you subscribe to or use with the Products. (i) All software, including operating system software, third-party software, applications, and all other software of any kind. Software distributed by manufacturer  is provided “AS-IS” and “AS AVAILABLE,” “WITH ALL FAULTS” and without a warranty of any kind. The Limited Warranty does not apply to any non original manufacturer product or any software, even if packaged or sold with the manufacture’s  hardware, unless otherwise required by applicable local law. (k) Products that have been refurbished, reconditioned, or remanufactured, except for Products repaired or replaced pursuant to the terms of this Limited Warranty. If damage is outside the scope of warranty coverage, repair services may be available, but all costs associated with such out of warranty repair will be your responsibility.